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14-Day Refund Policy

At onZoff, we strive to provide exceptional customer satisfaction. If you are not completely satisfied with your purchase, you may request a refund within 14 days of the order’s delivery date.

Eligibility for Refunds:

• Unopened and Unused Items: The item must be unopened and in its original, sealed condition.
• No Physical Damage: There should be no physical damage to the item or its packaging.
• Complete Order: All items included in the original order must be returned.

Refund Process:

1. Contact Customer Support: Within the 14-day refund window, please contact our customer support team at : support@onzoff.com
2. Provide Order Details: Be prepared to provide your order number, name, and contact information.
3. Return Authorization: Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.   
    
4. Shipping Costs: The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe arrival of your return.   
    
5. Refund Processing: Once the returned item is received and inspected, and all conditions are met, we will process your refund to the original payment method. Please allow up to [number] business days for the refund to be reflected in your account.

Exceptions:

• Customized Items: Customized items, such as personalized products, may not be eligible for refunds.
• Sale Items: Sale items may have specific refund policies, which will be indicated at the time of purchase.

Additional Notes:

• If you receive a damaged or defective item, please contact our customer support team immediately for assistance.
• For items lost or damaged during shipping, please contact the shipping carrier directly.

By placing an order on onZoff, you agree to these refund terms and conditions. If you have any questions or concerns, please do not hesitate to contact our customer support team.